makmur Privacy Policy

This page describes what we collect when you use makmur and how we keep that data protected. We collect your email, phone number, name, date of birth, and ID number to verify your identity and comply with local regulations. We also collect transaction history, deposit and withdrawal records, and betting activity to maintain your account and process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.

We do not sell your personal data to third parties. We share information only with payment processors, identity-verification services, and legal authorities when required by law. Our servers may sit outside your jurisdiction, but we apply standard encryption and access controls to protect your data in transit and at rest.

This policy outlines our data practices, your rights, and how to contact us if you have privacy concerns.

What Data We Collect

We collect information in two categories: data you provide directly, and data we collect automatically.

Direct data: When you register on makmur, we collect your email address, phone number, full name, date of birth, and national ID number. We use this information to create your account, verify your identity before your first withdrawal, and comply with local anti-money-laundering regulations. We also collect your payment method details (e-wallet account or bank account number) when you deposit or withdraw funds.

We collect transaction data for all deposits and withdrawals. This includes the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount, the timestamp, and the status (pending, completed, failed). We retain this data for seven years to comply with financial regulations.

How We Use Your Data

We use your personal data for the following purposes:

• Account management: We use your email and phone number to send account notifications, password-reset links, and security alerts. We use your name and ID number to verify your identity before processing withdrawals.
• Payment processing: We share your payment method details with our payment processors to complete deposits and withdrawals. We do not store your full payment credentials; instead, we use tokenized references that our processors manage securely.
• Compliance: We use your personal data to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We may share your data with legal authorities if required by law or court order.
• Fraud prevention: We analyze your login patterns, device information, and transaction history to detect and prevent fraudulent activity. If we detect suspicious behavior, we may temporarily restrict your account pending verification.
• Platform improvement: We use aggregated, anonymized data to understand how users interact with makmur. This helps us improve our sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, and slot games.

Third-Party Data Sharing

We do not sell your personal data. We share your information only with trusted third parties who help us operate makmur:

Identity-verification services: We share your name, date of birth, and ID number with third-party verification providers to confirm your identity before your first withdrawal. These providers cross-check your information against national records and return a verification result; they do not retain your data after verification.

Legal authorities: We may disclose your personal data to law enforcement, tax authorities, or other government agencies if required by law, court order, or regulatory request. We will notify you of such disclosure unless legally prohibited from doing so.

Service providers: We use third-party vendors for hosting, analytics, customer support, and email delivery. These vendors are contractually obligated to protect your data and use it only for the services they provide to us.

Payment processors

We share payment details with online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet to process transactions.

Verification providers

We share ID information with third-party verification services to confirm your identity before withdrawals.

Legal disclosure

We may disclose data to authorities if required by law or court order.

Service vendors

We use third-party vendors for hosting, analytics, and support; they are contractually bound to protect your data.

Your Rights and Data Protection

We apply standard security practices to protect your data. All data transmitted between your device and our servers is encrypted using SSL (Secure Sockets Layer) technology. Your password is hashed and salted; we do not store it in plain text. We restrict access to your personal data to authorized employees and contractors who need it to perform their duties.

You have the right to access, correct, or delete your personal data. You can update your email, phone number, and payment method details in your account settings. If you want to request a copy of all data we hold about you, or if you want to request deletion of your account and associated data, contact our support team. We will respond to your request within 30 days.

We retain your personal data for as long as your account is active. If you close your account, we retain your transaction history for seven years to comply with financial regulations. After seven years, we delete or anonymize your data unless we are required by law to retain it longer.

Cookies and Tracking

We use cookies to remember your login status, language preference, and betting history. Cookies are small text files stored on your device; they allow us to recognize you when you return to makmur without requiring you to log in again. You can disable cookies in your browser settings, but this may limit your ability to use certain features of our platform.

We also use analytics tools to track how users interact with makmur. These tools collect information about which pages you visit, how long you stay on each page, and which features you use. This data helps us understand user behavior and improve our sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables, and slot games. We do not use this data to identify you personally.

Data Location and International Transfer

Our servers may be located outside your jurisdiction. When you use makmur, your data may be transferred to, stored in, and processed in countries other than your country of residence. These countries may have different data-protection laws than your home country. By using makmur, you consent to the transfer of your data to countries outside your jurisdiction.

We apply the same level of data protection to all data, regardless of where it is stored or processed. We use encryption, access controls, and regular security audits to protect your data in transit and at rest.

Contact makmur

If you have questions about our privacy practices, want to request access to your data, or want to report a data breach, contact our support team. We provide English-language support via in-app chat and email. Our team responds to privacy inquiries within 10 business days.

You can also contact us if you have concerns about how we handle your data during major events—Liga 1 playoffs, Piala AFF tournaments, or other peak periods when our platform processes higher volumes of transactions. We maintain the same privacy standards regardless of traffic volume.

Our services are available only where local law permits. We comply with all applicable data-protection regulations in the jurisdictions where we operate. If you have questions about your rights under local privacy laws, we recommend consulting a legal professional in your jurisdiction.