makmurTerms of Use

We at makmur set out the terms under which you access our platform, open an account, deposit and withdraw funds, and engage with our sportsbook, live-dealer tables, and slot games. By registering on makmur, you agree to these terms and acknowledge that our services are available only where local law permits.

Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. We require identity verification before your first withdrawal. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

This page outlines your rights and obligations when you use makmur, how we handle disputes, and the conditions under which we may restrict or close your account.

Account Opening and Eligibility

When you join makmur, you confirm that you are of legal age in your jurisdiction and that you have the legal right to enter into binding agreements. We do not knowingly accept accounts from minors or from users in jurisdictions where online wagering is prohibited. You provide accurate information during registration—your name, date of birth, email, and phone number. We verify this information against national records before processing your first withdrawal.

You are responsible for maintaining the confidentiality of your password and account credentials. We do not share your login details with anyone, and we recommend enabling optional two-factor authentication (2FA) for added security. If you suspect unauthorized access to your account, contact our support team immediately.

We reserve the right to suspend or close your account if we detect fraudulent activity, duplicate accounts, or violations of these terms. If we close your account, we return any remaining balance to your original payment method within standard processing windows.

Deposits, Withdrawals, and Payment Methods

We accept eight payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. Deposits via e-wallets (mobile banking, local payment, online payment) process instantly. e-wallet and mobile banking clear within standard e-wallet windows. Bank transfers complete within one business day. local payment unifies bank and wallet payments into a single interface. We do not charge deposit fees.

Withdrawals follow the same payment rails as your deposit method. E-wallet withdrawals typically arrive within hours; bank transfers may take one to two business days depending on your institution's clearing schedule. We do not guarantee specific withdrawal times. Before your first withdrawal, we require identity verification, which typically completes within one business day.

We apply standard security practices to verify each withdrawal. If we detect suspicious activity or if your withdrawal amount exceeds normal patterns, we may request additional documentation. We process withdrawal requests in the order received and apply fraud-prevention checks to protect both you and our platform.

Bonus Terms and Promotional Offers

We do not offer fixed bonus amounts or guaranteed payouts. Any promotional offers we announce are subject to specific terms—wagering requirements, game restrictions, and expiration dates. We communicate bonus terms clearly before you claim them. If you accept a promotional offer, you agree to its conditions.

We reserve the right to modify or withdraw promotional offers at any time. If we change bonus terms, we notify existing account holders via email. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated in the offer terms.

Betting Rules and Market Settlement

Our sportsbook covers football (Liga 1, Piala AFF, Champions League), badminton, and MotoGP. We settle markets based on official results from the relevant governing body. If a match is postponed or cancelled, we void unsettled markets and return stakes. If a team forfeits, we settle markets according to the official tournament rules.

Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) operate with standard house rules. We display these rules before you play. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) display published RTP (Return to Player) percentages. We do not alter RTP or house edge during play.

If a technical fault occurs during a bet—a connection drop, a server error, or a display glitch—we review the incident using server logs and settle the bet fairly. We do not void bets due to user error (misclicks, accidental stakes). Disputes are resolved within 24 hours using video evidence or official records.

Market settlement

We reference official results from governing bodies. Postponed matches void unsettled markets; forfeits settle per tournament rules.

RTP and house edge

Slot games display published RTP percentages. Table games operate with standard house rules. We do not alter these during play.

Technical disputes

We review server logs and settle fairly. Connection drops or server errors are investigated; user error is not grounds for voiding.

Dispute resolution

Disputes are resolved within 24 hours using video evidence or official records.

Data Protection and Privacy

We protect your personal and financial data using standard security practices. Your password is encrypted, and all transactions are transmitted over secure channels. We do not store payment details in plain text. We do not share your data with third parties except where required by law or to process your payments.

We collect your name, date of birth, email, phone number, and ID number for account verification and compliance purposes. We use this information to verify your identity, process withdrawals, and detect fraud. We retain this data for as long as your account is active and for a period thereafter as required by law.

You have the right to request access to your personal data, correct inaccuracies, or request deletion subject to legal retention requirements. Contact our support team to exercise these rights.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. When you register, we verify your location and restrict access if necessary. Users are responsible for verifying that access and use comply with their own jurisdiction's law.

If you are travelling outside your home jurisdiction, your account may be temporarily restricted. This is a compliance measure, not a technical fault. We maintain this policy to ensure legal compliance and protect our users.

Account Restrictions and Closure

We reserve the right to restrict or close your account if we detect: fraudulent activity, duplicate accounts, violations of these terms, or use of the platform in violation of local law. If we restrict your account, we notify you via email and provide a reason. You may request an appeal within 30 days.

If we close your account due to your breach of these terms, we return any remaining balance to your original payment method within standard processing windows. If we close your account due to suspected fraud, we may retain your balance pending investigation.

Limitation of Liability

We provide makmur on an "as-is" basis. We do not guarantee uninterrupted service or error-free operation. We are not liable for losses arising from technical faults, connection drops, or server errors beyond our reasonable control. We are not liable for losses arising from your use of the platform in violation of these terms or local law.

Our maximum liability for any claim is limited to the amount you deposited in the 12 months preceding the claim. This limitation applies to all claims, whether arising from contract, tort, or statute.

Changes to These Terms

We may modify these terms at any time. We notify you of material changes via email at least 30 days before they take effect. Your continued use of makmur after the effective date constitutes acceptance of the modified terms. If you do not agree to the changes, you may close your account.

Contact and Support

If you have questions about these terms, your account, or our services, contact our support team via in-app chat, email, or our help centre. We provide English-language support. Our team responds to account questions, payment inquiries, and disputes. Response times vary depending on volume—during peak hours (evening in Jakarta, Surabaya, Bandung, and Medan), wait times may extend to subject to verification.

• 1
  Account eligibilityLegal age required

  You confirm you are of legal age and have the right to enter binding agreements. We verify your identity before processing withdrawals.

• 2
  Payment methodsEight options

  DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. E-wallets are instant; bank transfers clear within one business day.

• 3
  Market settlementOfficial results

  We settle based on official results. Postponed matches void unsettled markets; forfeits settle per tournament rules.

• 4
  Jurisdiction complianceLocal law applies

  Our services are available only where local law permits. Users are responsible for verifying compliance with their jurisdiction's regulations.

Summary

By using makmur, you agree to these terms and acknowledge that our services are available only where local law permits. We accept eight payment methods and require identity verification before your first withdrawal. We settle markets based on official results and apply standard security practices to protect your data. We reserve the right to restrict or close your account if we detect fraudulent activity or violations of these terms.

If you have questions about these terms or your account, contact our support team via in-app chat or email. We provide English-language support and respond to disputes within 24 hours using official records or video evidence.